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ESCM-SP
The eSourcing Capability Model for Service Providers (eSCM-SP) is a framework developed by ITSqc at Carnegie Mellon University. The eSCM-SP is a “best practices” capability model with three purposes: (1) to give service providers guidance that will help them improve their capability across the sourcing life-cycle, (2) to provide clients with an objective means of evaluating the capability of service providers, and (3) to offer service providers a standard to use when differentiating themselves from competitors. == eSourcing == IT-enabled sourcing, or eSourcing, uses information technology as a key component of service delivery, or as an enabler for delivering services. Often provided remotely eSourcing services range from routine and non-critical tasks that are resource intensive and operational in nature to strategic processes that directly impact revenues.
抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)』 ■ウィキペディアで「ESCM-SP」の詳細全文を読む
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