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GoToAssist
GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Since 2012, GoToAssist has been composed of 3 integrated modules – remote support, IT monitoring and service desk management. GoToAssist was originally released in 2000 as the first Internet-based remote support tool. It is part of the “GoTo” family of products created by the SaaS division of Citrix Systems.
==Technology and business development==
GoToAssist was originally developed by Expertcity, which was founded in Santa Barbara, California in 1997. GoToAssist Remote Support enables users to access and control remote computers and other Internet-connected devices in order to provide technical support. The solution allows a desktop view of a host computer to be manipulated from a client computer. The two machines are connected through a TCP/IP network. One of Expertcity’s innovations was to employ the Internet for connectivity, protecting transmissions with high-security encryption and multiple passwords. By combining a web-based software service with software installed on the host computer, transmissions could be passed through highly restrictive firewalls.〔 "GoToMyPC works by using the Internet, Expertcity-hosted secure servers and Expertcity patent-pending screen-sharing technology to enable users connect to their computers from any Web browser."〕
June 2000 saw the initial debut of DesktopStreaming (now GoToAssist Corporate). GoToAssist was targeted to external-facing customer contact centers and internal-facing IT departments and help desks. Expertcity soon released another product in its GoTo line in early 2001: GoToMyPC, which allows a user to remotely access his or her own desktop.〔 Subscription required. "A new Web-based service called GoToMyPC enables users to control their desktop PCs...All of the data...is encrypted and Expertcity says the service will operate through many corporate firewalls."〕
In December 2003, Citrix Systems of Fort Lauderdale, Florida, acquired the GoToAssist service and its developer, Expertcity, for $225 million, half cash and half stock.
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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