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LiveChat is an online marketing, live support and web analytics application for SMB and large enterprises〔(LiveChat Review ) Enterprise Chat Software Reviews, 2011.〕 offered in SaaS (software as a service) model. It is developed by LIVECHAT Software and was first launched in 2002.〔 The platform allows companies to talk with visitors in real time on their website and currently hosts over 1000 organizations, including Adobe Business Catalyst, Better Business Bureau, Kaspersky Lab, Maybank and Unicef. In October 2007 LiveChat (as LIVECHAT Contact Center) was listed among top Customer Support and Feedback applications in Inside CRM report〔(【引用サイトリンク】 url= http://www.insidecrm.com/features/entrepreneur-customer-service-toolbox-102407/ )〕 recommended by Guy Kawasaki. ==Features== LiveChat system consists of 3 elements: web-based website chat window, operator application and web-based control panel. The operator application is cross-platform and allow users to log in and conduct a chat with website visitor using desktop (Windows, Mac OS X) and mobile clients (Android, BlackBerry, iOS, Windows Phone). There are two ways of having the online chat session between the operator and website visitor: * Passive communication, started when the website visitor clicks on the chat button displayed on the page. * Active communication, initiated manually by the operator or automatically by LiveChat system as soon as the visitor meets the predefined criteria (i.e. searched keyword, time on website, encountered error, etc.). Once the criteria are met, LiveChat displays chat invitation with a customized message.〔(Triggers: automated and personalized customer support ) LiveChat blog, Aug 25, 2010.〕 During chat session operators close the sales, what results in increasing overall conversion rate. Apart from website chat, offered features include real-time website traffic monitoring and operators' efficiency reports. System identifies the best prospects visiting a web site based on data gathered from the purchasing decisions of 65 million buyers. Statistics section allows calculating the conversion from chat invitations into chat sessions and then into sales. LiveChat is a proprietary software available in English, Spanish, French, Italian, German, Portuguese, Dutch, Polish, Swedish, Greek, Russian, Hungarian, Czech, Estonian, Lithuanian, Slovenian, Turkish, Vietnamese, Thai and Chinese. Translations into additional languages are done by the community of users. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「LiveChat」の詳細全文を読む スポンサード リンク
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