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NoWonder
NoWonder was a collaborative internet project to provide volunteer computer support running from the mid-90s into the early 00s. Founded by Scott William in 1996 under the name ''Ask Appleboy'', initially the project was a solo effort, providing support only for Mac OS. By 1997, a team was assembled, and the project provided support for Mac OS, Windows, BeOS, OS/2, and Solaris. By 1998, the Solaris support was changed to UNIX in general, and support also covered HTML. In 1999, the site reached 1000 volunteers. ==Process== Web users who had problems with any software on their computer submitted a brief description of their problem on a web form, and registered volunteers would browse those and select problems to solve. A dialogue between the users and volunteers would occur (usually via email but occasionally by phone) that would typically solve the problem. For complex problems, occasionally volunteers would escalate the problem to a team leader (another volunteer position that took responsibility for that support area). In 1999, NoWonder began a certification program for its members to ensure quality control and to thank its long-term contributors.
抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)』 ■ウィキペディアで「NoWonder」の詳細全文を読む
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