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Pal's Sudden Service, normally called Pal's for short, is a regional fast food restaurant chain located in northeast Tennessee and southwestern Virginia, with stores concentrated in the Tri-Cities, Tennessee metro region. The first Pal's opened in 1956 in Kingsport, Tennessee a year after the founder of Pal's, Fred "Pal" Barger, attended a National Restaurant Convention in Chicago and met Ray Kroc and Fred Turner, observing the construction and equipment they used for the first McDonald's restaurant. Pal's is notable for their unique organizational culture. Pal's training is unique and includes pop quizzes and over 200 hours of training for employees, which results in significantly low turnover for the industry. As of 2004 only four managers had voluntarily left the organization in the preceding 15 years. In 2005, Pal's reported that order accuracy at Pal’s Sudden Service stood at one mistake for every 3,360 transactions, a vast improvement over the rate of one in every 450 transactions which is the standard in the industry. In addition, Service time—measured from the time a car stops at the hand-out window to the time it begins moving again—is 18 seconds at peak periods, which is 49 seconds quicker than the next fastest competitor in a third-party analysis. Due to these rarities the organization is often studied by competition and used as a case study for Industrial/Organizational Psychologists. 〔http://maamodt.asp.radford.edu/Aamodt%20(5th)/Case%20Study%20Articles/Case%20study%20-%20Pal's%20Sudden%20Service.pdf〕 In 2001, Pal's won the Malcolm Baldrige National Quality Award, becoming the first restaurant company to receive the award.〔(Reuters: Pal's Sudden Service Shares Secret of its Success )〕 Pal's CEO is Thom Crosby. ==Menu== Pal's has always featured a limited menu. Items must not only be popular, but efficient to make. Lunch items are served open to close. Some of the most popular items are: * Tea – Called "Pal's Tea" locally, a quart-sized cup of sweet tea. This is Pal's most popular item, served from open to close, largely because area workers can buy it in the morning and drink on it all day at work. Made using Pal's own proprietary blend of tea. * Milkshake - Vanilla, Strawberry, Chocolate (Peanut Butter and Peanut Butter+Chocolate Mix at Pal's #01, #02, #06, #08) * Big Pal – A 1/3 lb hamburger on a large bun with mayonnaise, lettuce, tomato, and onion. (Also with Cheese and as Double Big Pal) * Sauce Burger – a standard burger with "sauce": a ketchup based sauce with light BBQ flavorings.〔(GoTricities: For me, it's the sauce, man )〕 * Jr. Burger – small version of the Big Pal. Standard with mayonnaise, lettuce, tomato, and onion. (Also with Cheese and as Double Junior Burger) * Frenchie Fries – French fries sprinkled with seasoning salt. *Hot Dog – a hot dog bun with a weiner, mustard, onions, and chili〔The chili is of a high quality and contains only meat, not beans as a filler.〕 *Chili Bun – a hot dog bun with chili, mustard, onions and ''no weiner''. *Chili Burger (also as a small chili burger) – 1/3 lb. cheeseburger topped with Chili and onions. *Chipped Ham Sandwich – A chipped ham sandwich on a 5" bun with mayonnaise, lettuce and pickle. *Big Chicken Sandwich - A deli style chicken on a 5" bun with cheese, mayonnaise, spicy mustard, lettuce, and tomato. *Toasted Cheese Sandwich – A Big Pal bun flipped inside out with two slices of melted cheese, mayonnaise, lettuce and tomato. *Coke Products Pal's Breakfast items: * Gravy Biscuit * Country Ham Biscuit * Sausage Biscuit * Butter Biscuit * Chicken Biscuit (Deli style chicken) * Cheddar Rounds - Pal's signature breakfast side item. * Coffee * Orange Juice * Milk * Wake and Bake Omelette Pal's offers the entire dinner menu during breakfast as well. Pal's is also noted for their health scores which predominantly run between 96-100 which are also inspected on a monthly basis by their own in-house inspectors to ensure quality and cleanliness. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Pal's」の詳細全文を読む スポンサード リンク
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