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A super-complaint is a complaint made in the UK by a state-approved 'super-complainant'/watchdog organisation on behalf of consumers, which was fast-tracked to a higher authority such as the Office of Fair Trading (prior to its dissolution on 1 April 2014). The official body now in charge of general consumer protection super complaints is the Competition and Markets Authority.〔(TheUndisciplined, "Is It a Bird? Is It a Plane? No, It's a Super Complaint!" )〕 A super complaint, as defined in section 11(1) of the UK’s Enterprise Act 2002, is a complaint submitted by a designated consumer body that “any feature, or combination of features, of a market in the UK for goods or services is or appears to be significantly harming the interests of consumers”〔(Department for Business Enterprise & Regulatory Reform )〕 Super complaints have also specifically been introduced for the financial markets in the UK under the Financial Conduct Authority FCA.〔(Huntswood, “Shifting power? FCA s.234C super-complaints”, February 2014, )〕 The Financial Services and Markets Act 2000 (FSMA) provides that certain consumer bodies may complain to the Financial Conduct Authority (FCA) about features of a market for financial services in the UK that may be significantly damaging the interests of consumers. The Government first issued guidance for bodies seeking designation as super complainants and then received and ultimately approved the newly appointed bodies which can make super complaints to the FCA:〔( HM Treasury, “Guidance for bodies seeking designation as super-complainants to the Financial Conduct Authority “, last updated July 2013, )〕 Consumer Council Northern Ireland, Citizens Advice, The Federation of Small Businesses and Which? Some of the super complainants under the Office of Fair Trading scheme were: * Which? * National Consumer Council * Citizens Advice * Energywatch * Consumer Council for Water (formerly known as Watervoice) * Postwatch * CAMRA * General Consumer Council for Northern Ireland What Car? also applied, but was rejected. == See also == *(【引用サイトリンク】title=Is It a Bird? Is It a Plane? No, It's a Super Complaint! ) *(【引用サイトリンク】title=Super Complaints ) 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Super-complaint」の詳細全文を読む スポンサード リンク
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