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Teleopti is a provider of software solutions for workforce management and telecom expense management.〔(Business Week )〕 The company’s main focus is solutions for strategic workforce management in contact centers, as well as solutions for cost allocation and quality control of voice and IP enterprise networks. The company’s two main offerings are Teleopti CCC and Teleopti Pro. Teleopti CCC includes tools that manage, involve and improve workforce management in contact centers. Teleopti Pro is a solution that provides control over usage management, cost management, inventory management, quality and traffic reporting of mobile, IP and fixed telephony. Teleopti today is based in Stockholm, Sweden. The company is private owned by the founders Marita and Nils Bildt. Teleopti has subsidiaries in London, Frankfurt, Madrid, Dubai and New Delhi, and branch offices in Beijing, Oslo, Helsinki, Moscow and Istanbul. Today the company has over 400 customers worldwide in over thirty countries.〔(Teleopti- About )〕 == History == Teleopti was founded in 1992 by Nils Bildt as a small company to provide customer support for ABB, SAS, SEB and Volvo in Sweden. The support solution was based on an algorithm that optimized voice over fixed data networks from an economical perspective. In the late 90s the company started its expansion in the Nordic countries. The first non-Nordic office was opened in the UK in 2000.〔(Teleopti so far )〕 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Teleopti」の詳細全文を読む スポンサード リンク
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