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UserVoice
UserVoice is a San Francisco based〔http://techcrunch.com/2008/12/04/uservoice-drops-beta-tag-lets-you-capture-user-feedback/〕 Software-as-a-Service (SaaS) company creating customer engagement tools.〔Ha, Anthony. (UserVoice Aims Beyond User Feedback ) ''NYTimes''. May 5, 2011.〕〔Finley, Klint. (3 Trends in Idea Management ) ''ReadWriteWeb''. September 1, 2010.〕〔Empson, Rip. (Uservoice, Which Powers Customer Engagement Tools for Meebo, Hootsuite & More, Raises 1 Million ) ''TechCrunch''. November 18, 2011.〕 ==History==
In 2006, Richard White realized he needed a more efficient way to monitor feedback from software users,〔 and he created an online forum where they could provide ideas about a project he was designing.〔Atwood, Jeff. (Podcast #30 ). ''Stack Overflow''. November 19, 2008.〕〔Hopkins, Mark. (UserVoice is My[Company]Idea ) ''Mashable''. August 5, 2008.〕 His method was inspired by Joel Spolsky, who advocated giving programmers a finite number of votes to prioritize software development.〔Kirkpatrick, Marshall. (Why We Love UserVoice ) ''ReadWriteWeb''. December 5, 2008.〕〔http://www.joelonsoftware.com/articles/SetYourPriorities.html Set Your Priorities〕 Rather than programmers, White had users vote.〔(Making You Money By Helping You Delight Your Customers ) ''Shoestring Venture''. April 27, 2011.〕 White, together with Lance Ivy and Marcus Nelson, launched UserVoice in February 2008.〔 An early adopter was Stack Overflow, run by Spolsky. By September 2011, UserVoice had 13 employees and 74,000 clients, with 23 million users participating.〔(EPISODE 5... Interview with UserVoice Co-founder, Scott Rutherford ). ''StartupMarketing.TV''. September 23, 2010.〕
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