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VirtualPBX is a privately held communications service provider that pioneered the type of private branch exchange (PBX) technology called a virtual or hosted PBX.〔VirtualPBXPhoneSystems.com. "(Virtual PBX Review )." Retrieved July 8, 2013.〕 A business uses PBX technology to manage phone tasks such as call routing, allowing more than one person to be reached from a single number, voicemail, faxing, automated greetings, conference calling, and sending phone calls to the first available person in a department.〔Hosted PBX Guide. “(What is Hosted PBX? ).” June 18, 2008. Retrieved July 11, 2009.〕 A hosted PBX offers remote office users, small businesses, and home-based businesses an alternative to purchasing, installing and maintaining their own PBX hardware on site.〔By Matt Villano, CRN, “(VirtualPBX Makes It Real As An MSP ).” March 12, 2004. Retrieved July 11, 2009.〕 This approach allows these companies to have access to similar features that a larger company would without the high costs associated with the purchase of on-premises PBX equipment.〔Inside CRM (see item #5), “(78 Ways for Your Small Business to Save Money in this Economy ).” October 30, 2008. Retrieved July 7, 2009.〕 Recognized as one of the leaders in its market,〔By Rob Enderle, Datamation. “(Tech Future: Change and Risk from Downturn ).” November 5, 2008. Retrieved July 7, 2009.〕 Virtual PBX’s services make use of traditional public switched telephone network technology as well as VoIP technology.〔By Michael Dinan, TMCNet, “(Virtual PBX Intros Native Support for Open-System VoIP Peering ).” November 21, 2008. Retrieved July 8, 2009.〕 Virtual PBX also provides a service called PBX Parachute, which gives companies that own an on-site PBX a disaster recovery backup capability to keep their phone service running in case a power failure disrupts local service.〔By David Goldes, Enterprise 2.0 blog, “(Keeping the Phones Ringing ).” March 21, 2006. Retrieved July 7, 2009.〕〔Smallbiztechnology.com, “(PBX Parachute from Virtual PBX ).” August 22, 2006. Retrieved July 8, 2009.〕 ==History== The company was founded in San Francisco in 1997 by voice-based application developer Stephen Lange—now its chief technology officer—whom the company credits with coining the term virtual PBX.〔Company press release, “(VirtualPBX Under Leadership of New CEO ).” December 3, 2002. Retrieved July 6, 2009.〕 Current President and CEO Paul Hammond joined the company in 2002 from BEA Systems 〔 and in 2003, company headquarters were moved to San Jose, California.〔Company press release, “(VirtualPBX Moves To New San Jose Location ).” May 16, 2003. Retrieved July 8, 2009.〕 On the technology front, the company released its skills-based routing feature in 2004〔Credit Union Tech Talk, “(Call Center Update ).” November 8, 2004. Retrieved July 8, 2009.〕 and in 2006, released a number of new features including AutoRoute, which allows calls to automatically be sent directly to ACD queues, support or sales personnel, individual extensions, or voicemail, based on the caller's area code, area code and prefix, or entire phone number.〔Managing Automation, “(Product Newswire ).” February 22, 2006. Retrieved July 7, 2009.〕 The company acquired Open Communication Systems in 2007,〔Virtual PBX Acquires Open Communications System “(Virtual PBX Acquires Open Communications System ).” July 27, 2007. Retrieved July 7, 2009.〕 and in 2008, announced VoIP interoperability through native support for open-system VoIP peering using the SIP standard.〔 Its VoIP announcement included mention of a collaboration with Gizmo5, which was formally unveiled in March 2009.〔By Doug Mohney, FierceVoIP, “(Virtual PBX and Gizmo5 team up on hosted VoIP solution ).” March 31, 2009. Retrieved July 7, 2009.〕 As more small business owners adopt smart phones, Virtual PBX introduced applications for Android and iOS smart phones and tablets that allow people to use their mobile device as business phone extension. The mobile applications use data connections, including Wi-Fi, to manage call routing, extensions, and take business calls from their smart phone, rather than simply route calls to their mobile phone number.〔Quentyn Kennemer, Phandroid.com. "(Virtual PBX app for Android launches )." Oct 2, 2012. Retrieved July 8, 2013.〕 VirtualPBX has publicly commented that it has recorded record profit, revenue and growth in customer signups year-over-year since 2002.〔Bnet, “(Virtual PBX Reports Seventh Straight Year of Record Profit, Revenue and Growth in Customer Base ).” February 19, 2009. Retrieved July 7, 2009.〕 Its open-system VoIP peering offering has won awards from technology publications Communications Solutions, INTERNET TELEPHONY, Network Products Guide, NGN Magazine and Unified Communications Magazine. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「VirtualPBX」の詳細全文を読む スポンサード リンク
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