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runbook
In a computer system or network, a 'runbook' is a routine compilation of procedures and operations that the system administrator or operator carries out. System administrators in IT departments and NOCs use runbooks as a reference. Runbooks can be in either electronic or in physical book form. Typically, a runbook contains procedures to begin, stop, supervise, and debug the system. It may also describe procedures for handling special requests and contingencies. An effective runbook allows other operators, with prerequisite expertise, to effectively manage and troubleshoot a system. Through runbook automation, these processes can be carried out using software tools in a predetermined manner.
Runbooks are typically created by technical writers working for top tier managed service providers. They include procedures for every anticipated scenario, and generally use step-by-step decision trees to determine the effective response to a particular scenario.
==Runbook Applied to Operations==
Operational runbooks may be tied to IT Infrastructure Library (ITIL) incidents to allow repeatable processes supporting specific aspects of the service catalog. The runbook is typically divided into routine automated processes and routine manual processes. The runbook catalog begins with an index of processes covered and may be broken down in outline form (e.g. 1, 1.1, 1.1.1) to align the processes to the major elements they support in the service catalog.
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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